GIS Based Non-Emergency Response System.
Our Solutions
The Overview
Introduction
The client intended to establish a system for reaching out to citizens who had made a complaint about illicit liquor and monitoring and mapping the movement of illicit liquor. Hardcastle is proud to be associated with this ambitious project as the System Integrator. We have set up a central control room to act on complaints with regard to illicit sale, production, transport, manufacture of liquor as well as the sale of duplicate brands, and illicit activities carried out on licensed premises. While complainants are assured anonymity, their grievances are passed on to field officials for action.
SOLUTIONS
The solution involves the setup of voice support system which is integrated with a vehicle tracking system and GIS.
Deployed end to end system with a voice support system at a call center where grievances were noted and action was taken on real time.
VTS devices were installed in vehicles to have real-time locations and take action.
A 24x7 Control Center with Live Vehicle Tracking, Call Center and Grievance Response System was installed.
A mobile application was developed to have notification of the action taken on the ground which was sent to the database. The spatial location also verified the authenticity of the action.
RESULTS
A grievance management system installed was able to cater to 35% more complaints and take action on them.
Average complaint time to resolve was reduced from 8 hrs approx. to 2 hrs which created a huge impact in the turnaround time for the activity.
