Maharashtra State Excise Department intended to establish a system for monitoring and mapping the movement of illicit liquor. Hardcastle is proud to be associated with this ambitious project as the System Integrator. The State Excise department has set up a central control room to act on complaints with regard to illicit sale, production, transport, manufacture of liquor as well as the sale of duplicate brands, and illicit activities carried out on licensed premises. While complainants are assured anonymity, their grievances are passed on to field officials for action.
The GIS based Control Room setup for Illicit Liquor Mapping includes GIS mapping of Excise offices, liquor license holders and other important Points of Interest (POI). The vehicles used by the department where fitted with special high-end VTS devices. All the vehicles were displayed with real time location on the map at the Control Room. The history of vehicular route was also monitored for performance mapping of officers. A grievance monitoring system was developed and integrated with a Call Center setup . A complaint received was mapped to the nearest vehicles of the complaint location and immediate assistance deployed.