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what we can do
Customer Relationship Management

the overview

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Introduction

CRM is a comprehensive way to manage the relationship with your customers for long-lasting and mutual benefit. Modern CRM systems enable you to capture information surrounding customer interactions and integrate it with every customer-related function and data point.

CRM can in turn increase customer loyalty and profitability. On the plus side, customers with successful CRM systems report higher profits; lower costs to attract and retain customers; greater customer loyalty; and smoother, more streamlined workflows, with Hardcastle CRM you can be rest assured that our software will assist you throughout your workflow from leads to quotation and from sales to post sales.

Our Mobile application for CRM allows easy accessibility at your finger tips.

Solutions

bulletCustomer Management

bulletCampaign Management

bulletSMS Campaign

bulletEmail Campaign

bullet Account Management

bullet ACCESSORIES

bullet FINANCE

bullet SUPPLIER MANAGEMENT

bullet INVOICE

bullet PURCHASE

bullet SALES

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Advantages

bullet CRM helps in customer's service by mapping, on how customers behave and what are the best possible ways to serve them. The software creates a central repository to maintain customer's profiles, thereby giving detailed information about each and every customer's needs and expectations.

bullet Accelerate customer retention by providing quick and prompt services to build customer's confidence towards the organization.

bullet Increase co-ordination and co-operation as sales, marketing and customer service teams will share a common platform that has common information and details about the customers. With this, organizations can work more cohesively as they have what they need to work as single unified team.

bullet Maintain and keep track of existing customers. With this, organizations can easily come up with a strategy to determine the kind of people they should target and what kind of advertising campaigns they should create to get maximum clientage.

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